www.tributek.biz division of www.tributek.com PO Box 8025 Elburn IL 60119 877-768-3892 info@tributek.com At www.tributek.biz, we strive to deliver quality, value, and snappy service. If you have any questions or comments, please e-mail (we check several times each day). When e-mailing, please give complete information about who you are, an address and a phone number. We reserve the right to not respond to what appear to us to be crank e-mails. Warranty for each item is explained in the text describing the item on the site. If a paper warranty document is supplied with the item, it supersedes any warranty information appearing on the site. Customer always pays all shiping costs, both directions, associated with a warranty return. Please e-mail us for a RMA number before returning anything. A 20% restocking fee will be charged for all new items returned. Used items may not be returned. Please e-mail for a RMA number before returning anything. All items are EX WORKS (Illinois USA) Incoterms 2000. No exceptions. Items not used directly in factory production and shipped to an Illinois address will have Illinois sales tax added to the order. Minimum order is US$25.00. We believe in keeping it simple, so that's about it. We hope you find us easy to do business with. Current Warranty Document